API Reference

SLAPreference

idid Required

The ID of the object.

namestring

group_namestring

filtersidint

scopesidint

selection_rule_idint

time_to_respondint

enabledboolean

editableboolean

updated_bystring

updated_timedatetime Required

groupobject

Show child attributes

selection_ruleobject

Show child attributes

userobject

Show child attributes

{
  "id": null,
  "name": null,
  "group_name": null,
  "filtersid": null,
  "scopesid": null,
  "selection_rule_id": null,
  "time_to_respond": null,
  "enabled": false,
  "editable": false,
  "updated_by": null,
  "updated_time": null,
  "group": {
    "name": null,
    "enabled": false,
    "id": null
  },
  "selection_rule": {
    "id": null,
    "name": null,
    "filtersid": null,
    "scopesid": null,
    "scope_group": null,
    "filter": {},
    "scope": {},
    "scope_group_model": {},
    "scoring_rules": {},
    "sla_preferences": {},
    "ticket_sla_preferences": {}
  },
  "user": {
    "id": null,
    "first_name": null,
    "last_name": null,
    "email": null,
    "identity_provider_source": "COGNITO",
    "last_login": null,
    "created_time": null,
    "activity_status": "CREATED",
    "role_id": null,
    "created_by": null,
    "visible": false,
    "saml_groups_from_last_login": [
      ""
    ],
    "username": null,
    "role": {},
    "system_events": {},
    "scope_access_groups": {},
    "audit_records": {},
    "profiles": {},
    "saml_group_profiles": [
      ""
    ]
  }
}

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SLAPreference

SLAPreference

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SLAPreference